Working-Well.com Policies

Return Policy: Customer has 30 days from the time the chair is received to return for a full refund of the purchase price less the original delivery and return shipping and handling costs for Premier Health Products chairs. This also applies to chairs picked up at the WA warehouse, due to the fact that the chair must be returned to the CO location for inspection. Returned massage chairs must be received in “like new” condition in the original packaging and materials, including manual, or the customer will be charged a restocking fee of 10% in addition to the cost of replacing the missing items. Financing customers are also responsible for finance processing fees on returned chairs. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department. Orders that are cancelled prior to shipping will be assessed a six percent restocking fee to cover credit card charges incurred by our company in good faith.

It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufactures defects and report to Discount within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for at least, 30 days, until you have assembled, inspected and tested the massage chair.

Standard Shipping:

Upon receipt of your order, assuming approved payment, Premier Health Products massage chairs will ship out the next business day. Within 3 business days of placing your order, you will receive via email an invoice attachment which will include the fright company’s web site link shipper and tracking number.   This  tracking number may not be active in the freight company’s online tracking system  for up to 3 days from the invoice date .  You will be contacted within 7 business days of your order to schedule a delivery appointment.  We are unable to track your massage chair order until it has exceeded 7 business days.

DHL

The chair will be delivered to the threshold of your door. For residential deliveries, as long as the entry is on ground level, there is no additional charge. If stairs are involved (i.e., carrying the chair up to the second floor of an apartment), there will be an additional service charge of $75.

White Glove Delivery Description (additional $200):

After we process your order the shipping company will deliver your chair in 14 to 21 business days.  Prior to delivery, the shipping company will contact you to schedule a delivery time, Monday- Friday between 8am to 6pm.  The shipping company will give you a 3-4 hour delivery window.  When your massage chair is delivered it will be unpacked and set up for you in any room of your home.  The delivery team is not trained on using the massage chair and will not be able to train the customer how to use the chair, please consult your user manual for instructions on operation of your new massage chair.  The packing material will be removed from your location, but we advise that you keep all packing material for 30 days.

Canadian Shipping Information:

For Canadian shipments please call for a shipping quote in USD. In addition to shipping, there will be additional importing charges As follows: Broker Fees: $150.00CDN Flat Fee if using Pacific Customs Broker Ltd Toll Free: 888-538-1566 http://pcb.ca/cont.asp Duty: 8%
Province of Delivery	GST	PST	HST
Alberta, Nunavut, Northwest Territories Yukon Territory	5%
British Columbia, Manitoba, Saskatchewan	5%	7%
New Brunswick , Newfoundland & Labrador , Nova Scotia			15%
Ontario	5%	8%
Prince Edward Island	5%	10%
Quebec	5%	7.5%

2 Day Air Freight = $125 additional shipping charge  (Included With The PHP2025 Thru 12/20/05) 
 
If the Customer elects to pay for 2 Day Air Freight, we guarantee to pay for expedited delivery service to your address.  The shipping company will deliver the chair within 3-4 business days from the day you place your order, 1 day for us to process the order, 1 day shipping company picks up the order, and 2 days in transit.  All orders placed prior to 12Noon MST will be processed and shipped on the same day.  During the holiday rush a few packages (3%) may not be delivered within the 4 business days.  In this instance we will refund the customer $125 that was paid for the express delivery option.  Our guarantee is that we will process the order within 1 day and have it shipped the next business day but cannot be responsible if DHL does not delivery before Dec 25th.  If you order arrives after Dec 25th you are entitled to a $125 express delivery refund, 30 days after you have received your chair.  $125 express delivery refunds are not eligible on returned items.  In no event will we be liable for any loss, damage, or delay, directly or indirectly, due to hazards, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.
 
Some customers may be considered out of bounds by DHL and must add 1 business day for delivery.  You will be notified if you are out of bounds prior to shipment.  To check if your zip code is out of bounds click here: http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/
 
1 Day Air Freight = $325 additional shipping charge
 
If the Customer  elects to pays for 1 Day Air Freight, we guarantee to pay for expedited delivery service to your address.  The shipping company will deliver the chair within 2-3 business days from the day you place your order, 1 day for us to process the order, 1 day shipping company picks up the order, and 2 days in transit.  All orders placed prior to 12Noon MST will be processed and shipped on the same day.  During the holiday rush a few packages (3%) may not be delivered within the 4 business days.  In this instance we will refund the customer $325 that was paid for the express delivery option.  Our guarantee is that we will process the order within 1 day and have it shipped the next business day but cannot be responsible if DHL does not delivery before Dec 25th.  If you order arrives after Dec 25th you are entitled to a $325 express delivery refund, 30 days after you have received your chair.  $325 express delivery refunds are not eligible on returned items. In no event will we be liable for any loss, damage, or delay, directly or indirectly, due to hazards, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.
 
Some customers may be considered out of bounds by DHL and must add 1 business day for delivery.  You will be notified if you are out of bounds prior to shipment.  To check if your zip code is out of bounds click here: http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/

LIMITED CUSTOMER WARRANTY
(PHP2021, PHP2023, PHP2026, PHP2027 and PHP 2030)

(For products purchased after August 1, 2003)

WARRANTY, subject to limitations set forth herein.

(A) Labor: If during the Five (5) YEAR period commencing on the date of delivery to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below), Premier Health Products will provide labor without charge.

(B) Parts: If any defect shall occur within the first Five (5) Year time period on the covered parts, Premier Health Products will repair or replace those parts.

(C) Shipping: Return shipping to our service center will be paid by Premier Health Products for the first One (1) Year. Boxing, packaging material and availability for pickup of any items to be returned for repair will be the responsibility of the customer. Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America.

LIMITATIONS:

(A)  This Limited Warranty shall be void if in the sole discretion of Premier Health Products the defect was caused by accident, unstable electric supply (surge protector recommended) misuse and improper or unauthorized service, alteration or tampering.

(B)  This Limited Warranty does not cover upholstery or covering.

(C)  The Limited Warranty does not include costs for unnecessary service calls, including costs for in home service solely for the purpose of educating the customer about the product.

SERVICE:

(A)  To obtain service, call the warranty Service Authorization Center at 303-670-8882. If upon examination by the service center no breakdown is found, you will be responsible for all charges incurred.

As "Massage Chair Experts", we specialize in supplying the best Shiatsu Massage Chairs available at the lowest prices. The only thing beating the prices of our massage chairs is our personalized customer service.

Working-Well.com offers personal shiatsu massage chair fitting to match you with the best massage chair for your body. By supplying us with some basic information, we can help find the right massage recliner for you.

FREE: Robotic Massage Chair Buyer's Guide

So many Choices! Robotic massage chairs come with a variety features that can be confusing to new buyers. If you have any questions about the differences in massage loungers call one our expert staff members or sign up for a free buyers guide.
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